1. How long does it usually take to reach?
For different shipping methods, it may take different days. No matter which shipping methods you take, it can be tracked. The following is the estimated time for arrival:
Air mail: 15 to 25 days.
Registered Air mail: 10 to 20 days.
Expedited Shipping: 5 to 7 days.
2. What payment method can we use?
wedealbox.com offers optional payment methods available for you. You can choose an appropriate method that is convenient for delivery!
3. When I got the parcel, it was damaged, what can I do with that?
When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item. Sometimes for DOA item, you may be requested to return it.
4. What are the available shipping methods?
wedealbox.com provides three shipping methods available for you. You can choose the shipping method you want during the Checkout process. There are three main shipping methods to choose from:
Registered Air mail
5. What is my order status? And how long will it take to process my order?
It is easy. After you place an order, please log in your account using your email address:
In your account, you can see all the orders you made including full information: shipping address, shipping method, payment information, also items ordered. You can also print an invoice by yourself.
When the status of your order is updated, it will also show in your account. The tracking number will be submitted to your account after we ship out your package. You should also receive an email from your account including tracking number and links.
You can also do some account setting or managing your address book.
Before your order is shipped, we have to process your order and put all your items through strict quality control tests. As we have such a wide range of products, processing time differs from category to category. Usually it takes us 1-2 business days to process your orders.
6. How do I cancel my order?
1. Cancellation before payment
* If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
You are under no obligation to follow through and pay for an order just because you check out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
* If your order is more than a week, please note that you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
2. Withdrawing an order after payment
* If you have placed an order and you have paid, and you want to cancel, please contact us as soon as possible.
* If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
* If the goods have already been delivered we cannot cancel or change the order.
* If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
* If the order is in an early processing stage, you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.
7. Contact us
Thank you for visiting wedealbox.com. If you have any questions or suggestions while visiting our website, please feel free to contact us. We will do everything possible to satisfy your needs. We believe that your satisfaction is our final goal!